Oakley
One year warranty against manufacturer’s defects; does
not include scratched lenses or accidental breakage.
Customers must make claims through Oakley’s Interplanetary
Headquarters. Customers must first call Oakley to obtain a
Return Authorization Number and further instructions:
Oakley’s Customer Service
1-800-403-7449
Please include the following information on your package:
1. Your name, return address and telephone number
2. Return Authorization Number
3. A brief description of the problem or service you are requesting
4. A copy of the receipt or a check made payable to Oakley
Maui Jim
One year warranty against manufacturer’s defects; does
not include scratched lenses or accidental breakage.
Place your sunglasses into a suitable box and tape securely.
Please send sunglasses needing repair to:
Maui Jim, Inc.
ATTN: Repair Department
One Aloha Lane
Peoria, IL 61615
Any sunglasses returned during the warranty period must be
accompanied by the following:
1. Original proof of purchase is required. Include a dated
copy of the original sales receipt with your returned eyewear.
2. A check for $8.95 to cover shipping and handling (international
charges will vary).
3. A brief note indicating how the sunglasses broke.
4. Your name, phone number, and address in the event that
we need to contact you in regards to charges due to accidental
breakage (accidental breakage is not covered by the warranty).
Repair Service:
Maui Jim offers special low-cost repairs and replacement parts
to keep your Maui Jim sunglasses in excellent working condition.
Please call for further information: 1-888-MAUI-JIM.
Costa Del Mar
Costa Del Mar warranties their product for the lifetime of
the sunglasses against manufacturer’s defects. For a
nominal fee, and if the parts are still in inventory, Costa
Del Mar will repair or replace scratched lenses, frames and
other parts as required.
Costa Del Mar handles every repair or warranty claim directly.
In the unlikely event that you should have a problem with
your Costas, send them to the following:
Costa Del Mar
Attention: Repair
123 North Orchard St. Bldg. 6
Ormond Beach, FL 32174
To insure accurate processing of your repair, please make
sure that your name and address are located on the outside
of the package as well. Be sure to include your name, complete
shipping address, daytime phone number, and credit card number
for repairs not covered under warranty.
Revo & Ray Ban
One year warranty against manufacturer’s defects; does
not include scratched lenses or accidental breakage.
1-800-343-5594
Luxottica Group
ATTN: Customer Repairs Dept
P.O. Box 304
Roslyn, NY 11576
Include in your package:
1. Name, address, and daytime phone number
2. Proof of purchase (if to be covered under warranty)
3. $10 check or money order including your local tax
4. A brief letter explaining the problem
Bolle’ & Serengeti
One year warranty against manufacturer’s defects; does
not include scratched lenses or accidental breakage. For this
warranty to apply purchase must have been made in the United
States from an authorized Serengeti/Bolle dealer and you must
have the proof of purchase.
Consumers may send damaged or defective products with proof
of purchase from an authorized Serengeti/Bolle dealer to:
Serengeti (or Bolle) Repairs
8500 Marshall Drive
Lenexa, KS 66214
If your Serengeti/Bolle product is no longer under the limited
warranty and has been damaged by accidental and/or normal
use, Serengeti/Bolle will inspect and repair (if possible)
the product in question at our place of business. Please contact
the Repair department at 888-838-1449 for more information
Action Optics
One year warranty against manufacturer’s defects; does
not include scratched lenses or accidental breakage. All products
will be replaced or repaired at the discretion of Action Optics.
Action Optics is the sole determiner of warranty eligibility.
Action Optics must make all repairs. Unauthorized repair attempts
will void all warranty claims. This warranty does not apply
to damages caused by misuse of product, lack of reasonable
care; user caused scratches to lenses, accidents or loss of
the product.
1. All products must be returned to Action Optics' Warranty
and Repair department for inspection.
2. All returns must show proof of purchase from an authorized
Action Optics dealer.
3. When returning your glasses, please include a completed
Warranty and Repair Service Sheet.
To return your Action Optics sunglasses for warranty or repair,
please pack them carefully to avoid damage in shipment:
DFG
Action Optics Warranty & Repair
P.O. Box 160217
Freeport Center, Bldg. D-12
Clearfield, UT 84016
Standard Repair Charges:
For product that does not qualify for repair under the limited
warranty, Action Optics will repair damages to sunglasses
for a minimal fee. Charges for such repairs are as follows:
Nylon frame replacement: $35.00
Metal frame replacement: $40.00
Polarized glass lens set: $50.00
Polarized photochromic glass lens set: $60.00
Polarized mirrored lens set: $65.00
Polarized polycarbonate lens set: $25.00
There will be a $5.00 shipping charge added to all repairs.
Include a completed Warranty
and Repair service sheet with your sunglass repair(s).
We accept payment by either Visa/MasterCard/American Express
or money order.
Smith
One year warranty against manufacturer’s defects; does
not include scratched lenses or accidental breakage. If your
Smith sunglasses or goggles are older than one year, Smith
will replace or repair them at a charge to you, the consumer.
Smith will replace the frames for $45 (plus $5 shipping) and
will replace both lenses for prices ranging from $35 for Street
Series glass Lenses to $60 for polarized lenses (Prices quoted
are in US dollars). The prices for the lenses are for fixed
lens, Slider lenses are available from one of our authorized
Online Partners listed in the Dealers section.
If you wish to have your sunglasses or goggles repaired,
please return them via UPS or any other method that allows
them to be insured and traced if lost, directly to:
DFG, Inc
Smith Warranty and Repair
(800)635-4401
Freeport Center, Building D-12
Clearfield, Utah 84016
Please include:
1. A note with instructions
2. Your name, a UPS Return address (no PO Boxes), and a daytime
phone number
3. Either a photocopy of your receipt (as proof of the product
being less than one year old) or your MC, VISA or AMEX number,
expiration date (we do not take personal checks).
Native
Native Eyewear warrants that, if your Native sunglasses ever
fail for any reason other than loss, we will repair or replace
your sunglasses and incur all costs to ship them back to you
within the United States.
To make a claim, do not return your Natives to the store.
Stores are not authorized to provide service under this warranty.
Instead, send us the completed Lifetime
Warranty Claim Form and a check or money order for $20
to cover the processing of your claim.
Make payable to Native Eyewear.
1. All checks and money orders must be in U.S. dollars
2. The $20 processing fee must be included with each p air
of sunglasses returned under this warranty.
3. We encourage you to send your Natives by a traceable method
(such as insured mail or UPS), as Native Eyewear is not responsible
for lost or misdirected packages.
4. Allow 3-4 weeks for delivery. For non-delivery or further
information, email us at warranty@nativeeyewear.com
Substitution / Discontinued Sunglasses:
Before making a Lifetime Warranty claim, please visit www.nativeyewear.com
to ensure your exact sunglasses are currently available (style
name / frame & lens color combination). If your exact
sunglasses are NOT currently available (i.e. discontinued),
please choose a new pair of sunglasses and indicate the substitution
item # on your claim form. You can NOT choose a different
style sunglass if your style is currently available. Simply
choose a new frame & lens color combination within the
style you are returning. In the case where your style is no
longer available, follow the chart below. Style names and
frame colors are printed on the inside of the left sidearm
of ALL Native sunglasses.
Manufacturer’s Defects within the First Year
of Purchase:
If there is a defect in the materials or workmanship within
the first year of purchase, Native Eyewear will return the
$20 processing fee along with the repair or replacement of
your Native sunglasses. Native Eyewear has the sole discretion
to determine manufacturer’s defects. Scratched lenses
are NOT a manufacturer’s defect. You must return your
Native sunglasses to Native Eyewear, as described in section
#1, and include the $20 processing fee and a dated proof of
purchase.
Return Policy:
1. All sunglasses may be exchanged or returned within 30 days
of purchase and must be accompanied by the receipt and original
packaging.
2. Refunds can only be issued in the original form of payment
3. Scratched or damaged product may NOT be returned or exchanged
for any reason.
4. In the event that you scratch or damage your sunglasses
you will need to contact the manufacturer for warranty and
repair. The Sunglass Warehouse cannot return any products.
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