Brand Name Sunglasses

Oakley
One year warranty against manufacturer’s defects; does not include scratched lenses or accidental breakage.

Customers must make claims through Oakley’s Interplanetary Headquarters. Customers must first call Oakley to obtain a Return Authorization Number and further instructions:
Oakley’s Customer Service
1-800-403-7449

Please include the following information on your package:
1. Your name, return address and telephone number
2. Return Authorization Number
3. A brief description of the problem or service you are requesting
4. A copy of the receipt or a check made payable to Oakley

Maui Jim
One year warranty against manufacturer’s defects; does not include scratched lenses or accidental breakage.

Place your sunglasses into a suitable box and tape securely. Please send sunglasses needing repair to:
Maui Jim, Inc.
ATTN: Repair Department
One Aloha Lane
Peoria, IL 61615

Any sunglasses returned during the warranty period must be accompanied by the following:
1. Original proof of purchase is required. Include a dated copy of the original sales receipt with your returned eyewear.
2. A check for $8.95 to cover shipping and handling (international charges will vary).
3. A brief note indicating how the sunglasses broke.
4. Your name, phone number, and address in the event that we need to contact you in regards to charges due to accidental breakage (accidental breakage is not covered by the warranty).

Repair Service:
Maui Jim offers special low-cost repairs and replacement parts to keep your Maui Jim sunglasses in excellent working condition. Please call for further information: 1-888-MAUI-JIM.

Costa Del Mar
Costa Del Mar warranties their product for the lifetime of the sunglasses against manufacturer’s defects. For a nominal fee, and if the parts are still in inventory, Costa Del Mar will repair or replace scratched lenses, frames and other parts as required.

Costa Del Mar handles every repair or warranty claim directly. In the unlikely event that you should have a problem with your Costas, send them to the following:
Costa Del Mar
Attention: Repair
123 North Orchard St. Bldg. 6
Ormond Beach, FL 32174

To insure accurate processing of your repair, please make sure that your name and address are located on the outside of the package as well. Be sure to include your name, complete shipping address, daytime phone number, and credit card number for repairs not covered under warranty.

Revo & Ray Ban
One year warranty against manufacturer’s defects; does not include scratched lenses or accidental breakage.

1-800-343-5594
Luxottica Group
ATTN: Customer Repairs Dept
P.O. Box 304
Roslyn, NY 11576

Include in your package:
1. Name, address, and daytime phone number
2. Proof of purchase (if to be covered under warranty)
3. $10 check or money order including your local tax
4. A brief letter explaining the problem

Bolle’ & Serengeti
One year warranty against manufacturer’s defects; does not include scratched lenses or accidental breakage. For this warranty to apply purchase must have been made in the United States from an authorized Serengeti/Bolle dealer and you must have the proof of purchase.

Consumers may send damaged or defective products with proof of purchase from an authorized Serengeti/Bolle dealer to:
Serengeti (or Bolle) Repairs
8500 Marshall Drive
Lenexa, KS 66214

If your Serengeti/Bolle product is no longer under the limited warranty and has been damaged by accidental and/or normal use, Serengeti/Bolle will inspect and repair (if possible) the product in question at our place of business. Please contact the Repair department at 888-838-1449 for more information


Action Optics
One year warranty against manufacturer’s defects; does not include scratched lenses or accidental breakage. All products will be replaced or repaired at the discretion of Action Optics. Action Optics is the sole determiner of warranty eligibility. Action Optics must make all repairs. Unauthorized repair attempts will void all warranty claims. This warranty does not apply to damages caused by misuse of product, lack of reasonable care; user caused scratches to lenses, accidents or loss of the product.

1. All products must be returned to Action Optics' Warranty and Repair department for inspection.
2. All returns must show proof of purchase from an authorized Action Optics dealer.
3. When returning your glasses, please include a completed Warranty and Repair Service Sheet.

To return your Action Optics sunglasses for warranty or repair, please pack them carefully to avoid damage in shipment:
DFG
Action Optics Warranty & Repair
P.O. Box 160217
Freeport Center, Bldg. D-12
Clearfield, UT 84016

Standard Repair Charges:
For product that does not qualify for repair under the limited warranty, Action Optics will repair damages to sunglasses for a minimal fee. Charges for such repairs are as follows:
Nylon frame replacement: $35.00
Metal frame replacement: $40.00
Polarized glass lens set: $50.00
Polarized photochromic glass lens set: $60.00
Polarized mirrored lens set: $65.00
Polarized polycarbonate lens set: $25.00

There will be a $5.00 shipping charge added to all repairs.
Include a completed Warranty and Repair service sheet with your sunglass repair(s). We accept payment by either Visa/MasterCard/American Express or money order.

Smith
One year warranty against manufacturer’s defects; does not include scratched lenses or accidental breakage. If your Smith sunglasses or goggles are older than one year, Smith will replace or repair them at a charge to you, the consumer. Smith will replace the frames for $45 (plus $5 shipping) and will replace both lenses for prices ranging from $35 for Street Series glass Lenses to $60 for polarized lenses (Prices quoted are in US dollars). The prices for the lenses are for fixed lens, Slider lenses are available from one of our authorized Online Partners listed in the Dealers section.

If you wish to have your sunglasses or goggles repaired, please return them via UPS or any other method that allows them to be insured and traced if lost, directly to:
DFG, Inc
Smith Warranty and Repair
(800)635-4401
Freeport Center, Building D-12
Clearfield, Utah 84016

Please include:
1. A note with instructions
2. Your name, a UPS Return address (no PO Boxes), and a daytime phone number
3. Either a photocopy of your receipt (as proof of the product being less than one year old) or your MC, VISA or AMEX number, expiration date (we do not take personal checks).

Native
Native Eyewear warrants that, if your Native sunglasses ever fail for any reason other than loss, we will repair or replace your sunglasses and incur all costs to ship them back to you within the United States.

To make a claim, do not return your Natives to the store. Stores are not authorized to provide service under this warranty. Instead, send us the completed Lifetime Warranty Claim Form and a check or money order for $20 to cover the processing of your claim.
Make payable to Native Eyewear.
1. All checks and money orders must be in U.S. dollars
2. The $20 processing fee must be included with each p air of sunglasses returned under this warranty.
3. We encourage you to send your Natives by a traceable method (such as insured mail or UPS), as Native Eyewear is not responsible for lost or misdirected packages.
4. Allow 3-4 weeks for delivery. For non-delivery or further information, email us at warranty@nativeeyewear.com

Substitution / Discontinued Sunglasses:
Before making a Lifetime Warranty claim, please visit www.nativeyewear.com to ensure your exact sunglasses are currently available (style name / frame & lens color combination). If your exact sunglasses are NOT currently available (i.e. discontinued), please choose a new pair of sunglasses and indicate the substitution item # on your claim form. You can NOT choose a different style sunglass if your style is currently available. Simply choose a new frame & lens color combination within the style you are returning. In the case where your style is no longer available, follow the chart below. Style names and frame colors are printed on the inside of the left sidearm of ALL Native sunglasses.

Manufacturer’s Defects within the First Year of Purchase:
If there is a defect in the materials or workmanship within the first year of purchase, Native Eyewear will return the $20 processing fee along with the repair or replacement of your Native sunglasses. Native Eyewear has the sole discretion to determine manufacturer’s defects. Scratched lenses are NOT a manufacturer’s defect. You must return your Native sunglasses to Native Eyewear, as described in section #1, and include the $20 processing fee and a dated proof of purchase.

Return Policy:
1. All sunglasses may be exchanged or returned within 30 days of purchase and must be accompanied by the receipt and original packaging.
2. Refunds can only be issued in the original form of payment
3. Scratched or damaged product may NOT be returned or exchanged for any reason.
4. In the event that you scratch or damage your sunglasses you will need to contact the manufacturer for warranty and repair. The Sunglass Warehouse cannot return any products.

Return to top of page

Copyright©2005SunglassWarehouse :